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Terms of Purchase


You must review and accept our terms of purchase before buying our products. Please carefully review our terms of purchase before shopping with New Dawn Kratom.

These terms of use (collectively the “TOU”) form a legal agreement between you, the end user (“YOU”), and New Dawn Kratom (“Company”) that applies each time you use or access the website and online sites made available to you by Company, including newdawnkratom.com, and their associated content, features, tools, and materials (collectively, the “Site”). You should therefore read carefully the following terms and conditions as they govern your use of the Site and its features.

In particular, this TOU contains an arbitration provision that waives your right to a court hearing and/or a jury trial and a class action waiver that waives your right to participate in any class action lawsuit to enforce this contract.


FDA Disclosure

The Food and Drug Administration has not evaluated the statements on this website. Our products are not intended to diagnose, cure, treat, or mitigate any illnesses, diseases, or medical conditions. Our products are not for sale to persons under the age of 21. Please seek a qualified healthcare professional about possible interactions and feasible issues before using any product

Product Liability

The customer is fully liable for the research and due diligence carried out in relation to the intended use of the products we sell. In addition, the customer is entirely responsible for any issues, risks, or side effects caused by how they handle and/or use any product purchased from us.

The FDA released a public health statement about kratom and is warning people not to use or consume kratom. We do not make any representation in terms of suitability for use or intended use. Please handle our products at your own risk.

By purchasing from newdawnkratom.com, you agree to hold this website and company harmless from any issue that may arise from the handling or use of our products.  We are not responsible for third-party handling of our product(s). The intended recipient is the person who receives the product at the shipping address the customer mentioned within their order details.

Age Restriction

All visitors and users of this website must be 21 years or older. If you are under 21, you violate our terms of use; please leave this website immediately. In addition, the age restriction is valid for anyone under 21, regardless of whether they are accompanied by another person who meets the age criteria.

Our products are for sale to persons above 21 years of age. By purchasing from us, you agree not to gift, transfer, or resell our products to anyone under the age of 21.

Banned Shipping Locations

We do not ship to locations where kratom is banned. Please see the list of areas we do not ship to below. Please note we do not ship to US Military Addresses (APO/FPO/DPO). We also do not ship to P.O. boxes.

Please note that kratom legislation is being updated regularly. The list below is not a confirmation to be complete. Our customers are responsible for their due diligence on the local laws in their area. Although we block the below locations, customers are responsible for knowing the laws in this area.

If users try to circumvent our postal address blocking system, we reserve the right to restrict access to our website permanently.

Banned States & Counties

StatesCounties
AlabamaAscension Parish, LA
ArkansasFranklin Parish, LA
IndianaItawamba County, MS
Rhode IslandRapides Parish, LA
VermontSarasota County, FL
WisconsinTishamingo County, MS
Union County, MS

Banned Cities

Alexandria, LAAlton, ILBall, LA
Baskin, LABee Ridge, FLBelmont, MS
Blue Springs, MSBurnsville, MSCentral City Village, IL
Cheneyville, LAColumbus, MSDarrow, LA
Donaldsonville, LADesoto Lakes, FLDeville, LA
Fulton, MSEcho, LAEdwardsville, IL
Glenmora, LAFranklin, NHFruitville, FL
Gonzales, LAGilbert, LAGlen Carbon, IL
Jerseyville, ILGlenwood, LAGolden, MS
Lecompte, LAGulf Gate Estates, FLIuka, MS
Myrtle, MSKensington Park, FLLaurel, FL
Nokomis, FLMantachie, MSMcnary, LA
Oceanside, CANettleton, MSNew Albany, MS
Paden, MSNorth Port, FLNorth Sarasota, FL
Pontotoc, MSOntario, OROsprey, FL
San Diego, CAPineville, LAPlantation, FL
Siesta Key, FLPrairieville, LARidge Wood Heights, FL
South Sarasota, FLSarasota, FLSarasota Springs, FL
The Meadows, FLSorrento, LASouth Gate Ridge, FL
Vamo, FLSouth Venice, FLTremont, MS
Warm Mineral Springs, FLTioga, LAVenice, FL
Woodworth, LAVenice Gardens, FLWisner, LA
Forest Hill, LAWinnsboro, LASarasota Springs, FL
Dennis, MS

Return, Shipping & Refunds

Customers agree to the return, shipping, and refund policy before purchase. Our products come with a 45-day Return Policy for opened and unopened packages. To be qualified as a valid open return, the product must have 90% remaining.

Please note that lost and stolen USPS packages will be handled on a case-by-case basis. Please get in touch with support if you need help with a lost or stolen package claim.

California Prop 65 Warning

The products on this website may contain chemicals, such as nickel, lead, and arsenic, known to California to cause cancer, birth defects, and other reproductive harm. For more information about California’s regulations, you can visit the proposition 65 website.

Reselling & Marketing

You may not resell or market our products without exclusive permission. The products sold on New Dawn Kratom are not for resale.

Users may sign up for the New Dawn Kratom Affiliate Program. However, they must thoroughly read and abide by the Terms & Conditions of the program (located on the page)

Content Publishing

On the newdawnkratom.com website and social accounts, we allow users and customers to publish comments and reviews. All comments on blog posts and reviews on products go through a moderation process. By uploading comments and reviews (including images) to newdawnkratom.com, you give New Dawn Kratom permission to reuse and republish this content.

All content uploaded to newdawnkratom.com must be free of profanity, derogatory remarks, racism, sexism, or any comment meant to marginalize or offend another person or entity. Additionally, any content with pornographic or sexually suggestive content is strictly prohibited. User-generated content making a medical claim is prohibited. A medical claim includes any content that is objective or subjective.

To learn more about our content publishing guidelines or if you want to modify or remove content from our website, please get in touch with us.

Privacy Policy

Please read our privacy policy in full to understand how we collect and use user and customer data.

Customer & User Data

The customer understands that the operation and business of this website will use their data. Their personal information is used for contact purposes, to ship orders, and to complete payments successfully. You can refer to our privacy policy to learn more about how we protect and use personal data.

Customer Accounts

We reserve the right to terminate access to our website to any user at any time without explanation. We reserve the right to block any account, phone number, IP or email address, and shipping or billing address for any reason at any time, at our discretion. In addition, we may blacklist a customer from all payment methods or a specific payment method. We reserve the right to do any of the above without providing reasons for terminating a customer or user account.

Changes to This Policy

We reserve the right to change this Terms of Purchase and Use Policy at any time for any reason. If we change the policy, the changes will apply to products purchased after the change. Products purchased before the change will have the old terms of purchase rules applied. All Terms of Use policy changes will take effect immediately.

If you have questions about this policy, please reach out to us:

Email: [email protected]

Phone: (855) 813-2105

Address:

10073 Valley View St.
Ste. 144
Cypress, CA 90630