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You must review and accept our terms of purchase before buying our products. Please carefully review our terms of purchase before shopping with New Dawn Kratom.
These terms of use (collectively the “TOU”) form a legal agreement between you, the end user (“YOU”), and New Dawn Kratom (“Company”) that applies each time you use or access the website and online sites made available to you by Company, including newdawnkratom.com, and their associated content, features, tools, and materials (collectively, the “Site”). You should therefore read carefully the following terms and conditions as they govern your use of the Site and its features.
In particular, this TOU contains an arbitration provision that waives your right to a court hearing and/or a jury trial and a class action waiver that waives your right to participate in any class action lawsuit to enforce this contract.
In the event a dispute shall arise between the parties to this purchase, it is hereby agreed that the dispute shall be referred to United States Arbitration & Mediation for arbitration in accordance with United States Arbitration & Mediation Rules of Arbitration. The arbitrator’s decision shall be final and binding and judgment may be entered thereon. In the event a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator’s award, or fails to comply with arbitrator’s award, the other party is entitled of costs of suit including a reasonable attorney’s fee for having to compel arbitration or defend or enforce the award. The parties acknowledge and agree that they are each waiving their rights to a jury trial in favor of having their disputes resolved by final and binding arbitration. The disputes that the parties agree to submit to final and binding arbitration include but are not limited to any statutory claims under any state or federal law, as well as any common law claims of harassment, discrimination, wrongful termination, retaliation, fraud, negligent misrepresentation, breach of contract and any statutory or common law claims for unpaid wages, commissions, bonus or other compensation. Notwithstanding anything to contrary herein, either party may seek a temporary restraining order, preliminary injunction or other provisional injunctive or declaratory relief in any court of competent jurisdiction at any time to ensure that the relief sought in arbitration is not rendered ineffectual by any interim harm.
THIS CONTRACT CONTAINS A BINDING ARBITRATION PROVISION WHICH MAY BE ENFORCED BY THE PARTIES.
The Food and Drug Administration has not evaluated the statements on this website. Our products are not intended to diagnose, cure, treat, or mitigate any illnesses, diseases, or medical conditions. Our products are not for sale to persons under the age of 21. Please seek a qualified healthcare professional about possible interactions and feasible issues before using any product
The customer is fully liable for the research and due diligence carried out in relation to the intended use of the products we sell. In addition, the customer is entirely responsible for any issues, risks, or side effects caused by how they handle and/or use any product purchased from us.
The FDA released a public health statement about kratom and is warning people not to use or consume kratom. We do not make any representation in terms of suitability for use or intended use. Please handle our products at your own risk.
By purchasing from newdawnkratom.com, you agree to hold this website and company harmless from any issue that may arise from the handling or use of our products. We are not responsible for third-party handling of our product(s). The intended recipient is the person who receives the product at the shipping address the customer mentioned within their order details.
All visitors and users of this website must be 21 years or older. If you are under 21, you violate our terms of use; please leave this website immediately. In addition, the age restriction is valid for anyone under 21, regardless of whether they are accompanied by another person who meets the age criteria.
Our products are for sale to persons above 21 years of age. By purchasing from us, you agree not to gift, transfer, or resell our products to anyone under the age of 21.
We do not ship to locations where kratom is banned. Please see the list of areas we do not ship to below. Please note we do not ship to US Military Addresses (APO/FPO/DPO). We also do not ship to P.O. boxes.
Please note that kratom legislation is being updated regularly. The list below is not a confirmation to be complete. Our customers are responsible for their due diligence on the local laws in their area. Although we block the below locations, customers are responsible for knowing the laws in this area.
Below is a list of states, counties and cities in the United States, where customers are banned from purchasing under our terms of purchase. If users try to circumvent our postal address blocking system, we reserve the right to restrict access to our website permanently.
Customers agree to the return, shipping, and refund policy before purchase. Our products come with a 45-day Return Policy for opened and unopened packages. To be qualified as a valid open return, the product must have 90% remaining.
Please note that lost and stolen USPS packages will be handled on a case-by-case basis. Please get in touch with support if you need help with a lost or stolen package claim.
The products on this website may contain chemicals, such as nickel, lead, and arsenic, known to California to cause cancer, birth defects, and other reproductive harm. For more information about California’s regulations, you can visit the proposition 65 website.
You may not resell or market our products without exclusive permission. The products sold on New Dawn Kratom are not for resale.
Users may sign up for the New Dawn Kratom Affiliate Program. However, they must thoroughly read and abide by the Terms & Conditions of the program (located on the page)
On the newdawnkratom.com website and social accounts, we allow users and customers to publish comments and reviews. All comments on blog posts and reviews on products go through a moderation process. By uploading comments and reviews (including images) to newdawnkratom.com, you give New Dawn Kratom permission to reuse and republish this content.
All content uploaded to newdawnkratom.com must be free of profanity, derogatory remarks, racism, sexism, or any comment meant to marginalize or offend another person or entity. Additionally, any content with pornographic or sexually suggestive content is strictly prohibited. User-generated content making a medical claim is prohibited. A medical claim includes any content that is objective or subjective.
To learn more about our content publishing guidelines or if you want to modify or remove content from our website, please get in touch with us.
In the event that there is a dispute, claim, or controversy between you and Us, or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Sparks, NV before one arbitrator.
The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which New Dawn Kratom’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.
Please read our privacy policy in full to understand how we collect and use user and customer data.
The customer understands that the operation and business of this website will use their data. Their personal information is used for contact purposes, to ship orders, and to complete payments successfully. You can refer to our privacy policy to learn more about how we protect and use personal data.
We reserve the right to terminate access to our website to any user at any time without explanation. We reserve the right to block any account, phone number, IP or email address, and shipping or billing address for any reason at any time, at our discretion. In addition, we may blacklist a customer from all payment methods or a specific payment method. We reserve the right to do any of the above without providing reasons for terminating a customer or user account.
We reserve the right to change this Terms of Purchase and Use Policy at any time for any reason. If we change the policy, the changes will apply to products purchased after the change. Products purchased before the change will have the old terms of purchase rules applied. All Terms of Use policy changes will take effect immediately.
If you have questions about this policy, please reach out to us:
Email: support@newdawnkratom.com
Phone: (855) 813-2105
Address:
New Dawn Kratom
10073 Valley View St.
Ste. 144
Cypress, CA 90630
Are you 21 years of age or older?
(855) 813-2105
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