FDA Disclosure / Disclaimer
The Food and Drug Administration has not evaluated the statements on this website. Our products are not intended to diagnose, cure, treat, or mitigate any illnesses, diseases, or medical conditions. Our products are not for sale to persons under the age of 21. Please seek a qualified healthcare professional about possible interactions and feasible issues before using any product
Our products are for sale to persons above 21 years of age. By purchasing from us, you agree not to gift, transfer or resell our products to anyone under the age of 21.
Banned Shipping Locations
We do not ship to locations where kratom is banned. Please see the list of areas we do not ship to below. Please note we do not ship to US Military Addresses (APO/FPO/DPO). We also do not ship to P.O. boxes.
Please note that kratom legislation is being updated regularly. The list below is not a confirmation to be complete. Our customers are responsible for their due diligence on the local laws in their area. Although we block the below locations, customers are responsible for knowing the laws in this area.
If users try to circumvent our postal address blocking system, we reserve the right permanently restrict access to our website.
- Rhode Island
Banned Cities & Counties
- Alton, IL
- Jerseyville IL
- Ontario OR
- Columbus MS
- Fulton MS
- Mantachie MS
- Pontotoc MS
- Oceanside CA
- San Diego, CA
- Nettleton MS
- Luka MS
- Golden MS
- Dennis MS
- Burnsville MS
- Tremont MS
- Tishomingo Country, MS
- Itawamba County
- Sarasota Country FL
- Union County MS
Return, Shipping & Refunds
Customers agree to the return, shipping, and refund policy before purchase. Our products come with a 45-day Return Policy for opened and unopened packages. To be qualified as a valid open return, the product must have 90% remaining.
Please note that lost and stolen USPS packages will be handled on a case-by-case basis. Please contact support if you need help with a lost or stolen package claim.
The customer is fully liable for the research, and due diligence carried out in relation to the intended use of the products we sell. In addition, the customer is entirely responsible for any issues, risks, or side effects caused by how they handle and/or use any product purchased from us.
The FDA released a public health statement about kratom. and is warning people not to use or consume kratom. We do not make any representation in terms of suitability for use or intended use. Please handle our products at your own risk.
By purchasing from newdawnkratom.com, you agree to hold this website and company harmless from any issue that may arise from the handling or using of our products. We are not responsible for third-party handling of our product(s). The intended recipient is the person who receives the product at the shipping address the customer mentioned within their order details.
California Prop 65 Warning
The products on this website may contain chemicals, such as nickel, lead, and arsenic, known to California to cause cancer, birth defects, and other reproductive harm. For more information about California’s regulations, you can visit the proposition 65 website.
Reselling & Marketing
You may not resell or market our products without exclusive permission. The products sold on New Dawn Kratom are not for resale.
Users may sign up for the New Dawn Kratom Affiliate Program. However, they must thoroughly read and abide by the Terms & Conditions of the program (located on the page)
On the newdawnkratom.com website and social accounts, we allow users and customers to publish comments and reviews. All comments on blog posts and reviews on products go through a moderation process. By uploading comments and reviews to newdawnkratom.com (including images), you give New Dawn Kratom permission to reuse and republish this content.
All content uploaded to newdawnkratom.com must be free of profanity, derogatory remarks, racism, sexism, or any comment meant to marginalize or offend another person or entity. Additionally, any content with pornographic or sexually suggestive content is strictly prohibited. User-generated content making a medical claim is prohibited. A medical claim includes any content that is objective or subjective.
To learn more about our content publishing guidelines or if you want to modify or remove content from our website, please contact us.
Customer & User Data
We reserve the right to terminate access to our website to any user, at any time, without explanation. We reserve the right to block any account, phone number, IP or email address, and shipping or billing address, for any reason, at any time, at our discretion. In addition, we may blacklist a customer from all payment methods or a specific payment method. We reserve the right to do any of the above without providing reasons for terminating a customer or user account.
Changes to This Policy
If you have questions about this policy, please reach out to us:
Email: [email protected]
Phone: (855) 813-2105
Mailing Address: 6605 Grand Montecito Pkwy. Ste. 100
Las Vegas, NV 89149